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Shipping policy

Production time and transit time are two different things. Your total wait is production time plus transit time.

Production time. Founder Edition mats are made to order in the first production run, and production currently takes about 2 weeks. Once the Founder run is complete, orders are processed in 1 to 3 business days.

Transit time. After your order leaves us, delivery takes the estimated shipping times listed below, for example 5 to 11 business days in the United States. Tracking is emailed the moment your order ships.

At PR Grip, we’re committed to getting your order to you as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days. During product launches, holidays, or periods of high order volume, processing times may be slightly longer.

Once your order has shipped, you’ll receive a confirmation email with tracking information.

Estimated Shipping Times

  • United States: 5–11 business days
  • Canada: 7–15 business days
  • United Kingdom: 5–9 business days
  • France, Germany, Austria, Italy, Spain & Netherlands: 6–11 business days
  • Other European countries: 7–12 business days
  • Australia: 6–12 business days
  • New Zealand: 6–12 business days
  • Singapore & Malaysia: 5–12 business days
  • United Arab Emirates, Saudi Arabia & Israel: 6–11 business days

Please note that these are estimated delivery times and are not guaranteed. Shipping may occasionally be delayed due to customs processing, weather, holidays, or carrier-related issues that are outside of our control.

Tracking Your Order

Once your order has shipped, you’ll receive an email containing your tracking information so you can follow your package’s journey.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us at contact@prgrip.com within 30 days of the expected delivery date. We’ll work with the shipping carrier to resolve the issue as quickly as possible.

Questions?

If you have any questions about your order or shipping, please contact us at:

contact@prgrip.com

We’ll be happy to help.